Regional Learning Manager, INFC Learning and Development

Job description

Regional Learning Manager - FC

At Amazon, our mission is to be Earth's most customer-centric company. Amazon is looking for an experienced Regional Learning Manager to lead and manage all aspects of the Learning & Development (L&D) function across Fulfillment Centers (FCs) in the region. Based in Bangalore with a degree of geographical flexibility, this role is pivotal in driving associate and manager capability, ensuring alignment with global learning standards, and partnering with Operations and HR to build a high-performing workforce.

The role reports to the Senior Manager and plays a critical part in shaping a culture of continuous learning, operational excellence, and people development across the FC network.

Key job responsibilities

Management

-Own the L&D function and drive its productivity to meet business needs across all FCs in the region, ensuring alignment with global standards and Amazon's learning policies

-Partner with HR Business Partners to design and implement training plans including needs analysis, skills development, cross-training, and leadership development; facilitate orientation for permanent and temporary employees

-Foster the growth of front-line associates and FC managers by providing ongoing guidance, support, and development opportunities

-Ensure the FC Learning team creates and maintains accurate SOPs, job task documentation, and training aids/visuals; manage L&D resources including budget, headcount, equipment, and materials

-Leverage technology and AI-powered learning tools to enhance training delivery, personalise learning journeys, and improve overall L&D effectiveness across the FC network

Production

-Lead cross-functional FC projects that drive improvements in quality, productivity, and employee safety; design and deliver training programs to build L&D support capacity during peak periods

-Utilize data and digital platforms to track learner progress, identify skill gaps, and drive evidence-based decisions that improve operational outcomes

Administrative

-Track and report training metrics through the dashboards and reports, and communicate Learning goals, assignments, and progress updates to stakeholders