Technical Program Manager, Trust CX Innovations

Job description

Amazon builds for everyone. TCI's Inclusive Experience charter exists to make sure the products and experiences we ship work for the full range of people who use them, so that no customer is left behind by how a product is designed. We move inclusivity upstream into how products are built, hold it as a bar products meet before they launch, and turn it into experiences customers can feel.

We are looking for a Technical Program Manager to drive the programs that make this happen. You will own cross-functional initiatives that span product, engineering, design, and science teams. You will build and manage the plan, map dependencies across teams, surface risks early, and keep stakeholders aligned on a shared bar and timeline. You will operate at a technical level, understanding the systems and trade-offs well enough to ask the right questions and drive sound decisions, and you will use that credibility to keep partner teams accountable to shared commitments.

Above all, you will be the connective tissue that turns inclusivity from a set of individual commitments into experiences that ship on time and serve every customer.

Key job responsibilities

- Own and drive cross-functional programs that advance inclusive experiences across product, engineering, design, and science teams.

- Build the program plan: define scope, milestones, and success criteria, and translate charter goals into an executable roadmap with clear owners.

- Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery.

- Help embed the inclusivity bar into how products are planned and built, so it is met before launch rather than inspected for at the end.

- Keep stakeholders aligned through clear written status, updates, and decision documents.

- Operate at a technical level: understand the systems and trade-offs well enough to ask the right questions and support sound decisions.

- Track the metrics that show whether inclusive experiences are reaching customers, and use them to inform prioritization.

- Keep partner teams accountable to shared commitments and timelines.

About the team

The Trust CX Innovation team drives advancements across Amazon Devices & Services (D&S) products. Our mission focuses on maintaining trust as the foundation while ensuring universal access as AI technology evolves. Our team develops essential privacy safeguards and accessibility features that serve millions of customers globally.