BRM Quality Auditor, BRM

Job description

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing

Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

Identify opportunities to eliminate process redundancy

Leverage technology and innovation to bring continuous improvement to the operational processes

Works effectively in a cross-functional environment

Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store

Draft SOPs for the team to improve the customer experience and/or internal efficiency

Assist team with performance improvement efforts

Identifies gaps in controls and processes and escalates to manager

Maintain subject matter expertise specific to job functions and general industry awareness

Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM

Drive root cause analysis of escalations

All other duties as assigned

Key job responsibilities

The BRM Quality Auditor will:

Assist team with performance improvement efforts

Drive root cause analysis of escalations

All other duties as assigned