Sr. Program Manager, Amazon Relay Marketing, Relay Product and Tech

Job description

The Relay Marketing team is looking for a results-driven Program Manager to own the creation, implementation, and continuous improvement of mechanisms that track and drive resolution of carrier feedback received through our Voice of Carrier (VOC) channels. This role will also be responsible for managing the consolidated project portfolio for the Relay Marketing team, ensuring visibility, accountability, and timely delivery across all workstreams.

You will have direct exposure to senior leadership and play an integral part in bar-raising the operational effectiveness of the team.

Key job responsibilities

You will design and maintain scalable mechanisms to document, categorize, and track carrier feedback from intake through resolution. This includes building intake workflows that capture issues shared through our various VOC channels, establishing SLAs and escalation paths, creating reporting cadences that surface trends and blockers to the right stakeholders, and driving accountability across cross-functional teams to ensure timely resolution.

You will develop dashboards and regular reporting that provide leadership with clear visibility into the health of our carrier feedback pipeline, including volume trends, resolution rates, aging issues, and root cause patterns.

You will own and maintain the Relay Marketing team's consolidated project list, serving as the single-threaded owner for tracking status, dependencies, risks, and milestones across all active initiatives. This includes establishing and enforcing a consistent framework for project intake, prioritization, and status reporting, running regular review cadences with team leads and senior leadership, and proactively identifying and escalating risks or resource constraints that could impact delivery timelines.

You will identify opportunities to improve how the team operates, proposing and implementing mechanisms that increase transparency, reduce cycle times, and raise the bar on execution quality. You will bring a builder's mindset to process design, always looking for ways to automate, simplify, and scale. You will prepare materials for and support senior leadership reviews, ensuring narratives are crisp, data is accurate, and insights are actionable.

About the team

Amazon Relay is a freight hauling platform that connects carriers with Amazon loads. The Relay Marketing team is responsible for carrier-facing communications, product launches, and engagement strategies that drive carrier adoption and satisfaction. This role sits at the intersection of carrier experience and team operations, making it critical to both external impact and internal effectiveness.