Sr. Team Lead CE, BR Stores - TCEE , Retail

Job description

Amazon is looking for an Sr. Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors.

As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets.

You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.

Key job responsibilities

Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs

Own the relationship with the most important vendors subscribed to the SVS service

Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact

Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories

Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team

Develop the right skill sets within the team and allocate resources to vendors

Grow and develop people into a talent pool for Amazon