Product Support Analyst, Benefits Experience & Technology (BXT)

Job description

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.

Key job responsibilities

Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers

• Non US benefits) stakeholders

Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region

Converting requirements in to technical specifications

Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.

Implementing/Launching new countries and sites

Coordinating and conducting UAT, test scenario creation.

A day in the life

1. Elicitation of requirements

2. Writing Technical specifications

3. Coordinating with stakeholders

• Employee Benefit

4. Project planning

5. Schedule management

• Change request

About the team

International Product support team manages employee benefits across rest of world countries