Account Manager, Books Account Management

Job description

The Books Amazon Vendor Services team is seeking a highly-motivated Account Manager to work directly with some of our most strategic Trade Books publishers.

The Account Manager is responsible for driving the value, selection, and convenience across a publisher's Amazon business, and plays a key role in shaping the future of the program by solving complex problems, leveraging data to make decisions, and collaborating with cross-functional teams to meet organizational goals. In this role, you will create and execute strategic joint business plans, collaborate with publishers and vendor managers to explore innovative ways to achieve account goals that drive success in selection, merchandising and operations, and provide day-to-day support for your publishers.

The ideal candidate for this role should possess strong account management and/or vendor management, data analysis, and decision-making skills. They should be able to deliver services against defined processes and services and actively contribute to continuous improvement initiatives.

Above all, they should demonstrate a high level of ownership, with the ability to deal with ambiguity, as they would be the face of Amazon to key publishers, owning their satisfaction and contributing to their experience driving their Amazon business.

Key job responsibilities

Account Managers are responsible for driving publisher business improvement and delivering a positive program experience. The key responsibilities of Account Managers are as follows:

Publisher Support and Business Improvement

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Books programs and teams.
• Play a central oversight role in key projects.
• Demonstrate excellent time-management skills and the ability to work independently while following established procedures and policies.
• Deliver timely, accurate and professional support to publishers.

Publisher Relationship Management

• Build strong relationships with publishers; be a trusted advisor and serve as the main point of contact for daily business support.
• Collaborate with cross-functional teams as necessary to create action plans that resolve complex problems.
• Provide relevant recommendations on Amazon tools and policies that help drive improvements in the way publishers operate.

A day in the life

*Assist with the definition and design of tools, standard operating procedures, and processes of the team.

*Collaborate with cross-functional and cross-marketplace stakeholders and contribute to continuous improvement in program service levels.