Operations Manager

Job description

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Operation Manager for our Last Mile team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking an Ops Manager for our Delivery Station to support the Site lead in performance management and driving the operational plan to deliver defined above goal performance.

Title

Operations Manager

Location

Chennai

Key job responsibilities

Account Management

Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.

Training

Deliver training & coaching of Amazon processes, products, operating model and SOPs.

Work on the ground to enable network with new product launches and partner with the operations and other teams.

Reporting

Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.

Team Management

Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.

Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.

Enhance Engagement with accounts to improve business and increase retention.

Drive stores against goals (Volume, FTR and other key metrics).

Handling day to day operational escalations and be available to round the clock to manage the issues.

Internal/External Stake holder management.

Support station operations and/or customer deliveries.