Catalog Specialist, Amazon Now

Job description

Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you.

We are looking for a smart, metrics and results-oriented professional who will be instrumental in improving customer experience and growing our business. The person will be responsible for ensuring the best customer experience in Amazon Now. They will be responsible to improve the customer shopping experience through driving projects on catalog enhancement, ensuring we display meaningful and correct information to customers, improving search performance.

The tasks handled by this person will have a direct impact on customer buying decisions and online user experience.

Key job responsibilities

Ensure product listing is accurate for new and existing products

Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies

Collaborate with vendors to set up and follow efficient processes and SOPs

Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly ( and engaging cross functional teams where necessary)

Publish quality report and metrics

A day in the life

Understand the guidelines and guardrails for listing a products in Amazon Now and ensure they are met at all time. Dive deep and understand different systems and processes that impact customer buying decision. Identify root causes for product details defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation. Analyze data and highlights gaps, recommending solutions, driving/influencing inter-function decisions.