ESM Account Manager, CN2BR ESM Team

Job description

We are looking for a results-driven individual with retail experience to drive China-based strategic sellers to maximize their presence and business in Amazon Global marketplaces. The Account Manager will partner with strategic sellers, sales and product team, to grow sellers’ businesses on Amazon worldwide including identifying opportunities to maximize selection, driving feature adoption, monitoring seller’s healthy growth, performance, product quality, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon.

The account manager will own forecasting, monitoring, analysis and reporting on CN-based seller business.

The successful account manager will:

Work with strategic sellers to grow the selections to Amazon and their business with profit

Work with strategic sellers to drive the feature adaption rate to drive the customer experience on Amazon

Work with strategic sellers to achieve data quality standards and become an expert in using internal tools to achieve results

Work with strategic sellers to drive the seller performance and product quality to ensure best customer experience

Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business

Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments

Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession