Software Development Engineer, Amazon Fulfillment Technologies (AFT) - Platform Engineering & Services

Job description

What if every team at Amazon Fulfillment could build their own AI agent — one that already knows their systems, their data, and their processes — without writing model code? That's what we're building.

We're the team behind IRIS AI Studio, a self-service platform where engineering teams across Amazon's fulfillment network create, deploy, and operate custom AI agents. Teams connect their knowledge and tools, and walk away with a production-grade agent that can investigate incidents, answer domain-specific questions, and take real action — all through a no-code experience.

What makes this role different

You're not building one AI product. You're building the platform that lets hundreds of teams build their own.

You'll navigate the classic platform challenge

making something flexible enough for advanced use cases while keeping it simple enough for anyone to use. And unlike most AI platforms, yours operates in a world with physical consequences — when an agent gets it right, a facility avoids downtime; when it gets it wrong, packages don't move.

You'll work across the full stack — from the studio experience where agents are assembled, to the runtime infrastructure that keeps them reliable, to the integrations that connect agents to real operational systems. You'll own problems end-to-end, from design through production, and your work will shape how Amazon Fulfillment adopts AI across its global operations.