Contract Onboarding Specialist, AWS Billing Contract Onboarding

Job description

Are you an analytical problem-solver who thrives on untangling complex systems and building solutions that scale? AWS Billing Contract Onboarding is looking for a Contract Ingestion Analyst to own the accurate, timely ingestion of customer contracts into our billing systems — the critical step that ensures customers are billed correctly from day one. You'll move beyond executing defined procedures to analyzing why things break, designing fixes for novel contract structures, and partnering with engineering to make ingestion smarter and more resilient.

You'll bring judgment to partially defined problems, experiment with AI and automation to improve accuracy, and help move the team toward the next generation of controllership. If you love diving into details, solving problems at the root, and building processes that scale — this is your role.

Key job responsibilities

Ingest customer contracts accurately and on time — acknowledge tickets within 1 business day, resolve standard issues within 5 days per SOP, and execute with ≥98.6% accuracy

Own end-to-end ingestion of complex contract structures, including multi-service and percentage-based constructs

Analyze ingestion failures and propose systemic fixes rather than one-off workarounds

Design solutions for new and non-standard contract structures, applying judgment where SOPs don't yet exist

Experiment with AI and automation to improve ingestion accuracy and reduce billing errors

Lead ingestion-related discussions in weekly business reviews with leadership

Partner cross-functionally with engineering and design teams to translate ingestion needs into system requirements

Identify opportunities to reduce manual touches and design scalable ingestion processes for new use cases

Document ingestion issues, procedures, and new contractual terms thoroughly for team reference

A day in the life

You'll start by reviewing your ingestion queue — prioritizing tickets and working complex contract structures that don't fit a standard template. When something fails, you dig into the root cause and propose a systemic fix rather than a patch. You'll partner with your team and engineering on system requirements, lead the ingestion portion of an WBR, and test whether AI can catch errors earlier in the process. Throughout, you document what you learn and look for ways to take manual touches out of tomorrow's workflow.

About the team

The AWS Billing Contract Onboarding team makes sure every customer contract is ingested into our billing systems accurately and on time — the foundation of a correct first bill. We're a collaborative, customer-obsessed group that partners closely with engineering, design, and finance to solve hard problems at scale. We believe in operational excellence, continuous improvement, and using AI and automation to work smarter.

You'll join a team that values deep expertise, clear communication, and helping each other grow.