Software Development Engineer, AWS Connect-Markov

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Amazon Connect is seeking a Software Development Engineer to build our next phase of innovation in agent scheduling creating toolsets to help customers automate schedule management for their large agent forces while optimizing agent efficiency, performance, and improving agent experiences.

Key job responsibilities

• Designing, developing, and maintaining complex software systems that power Amazon's products and services.
• Architecting and implementing robust, scalable, and efficient software solutions.
• Collaborating with cross-functional teams including product managers, designers, and other engineers to deliver high-quality software.
• Continuously improving coding practices testing methodologies and development processes.
• Staying up-to-date with the latest industry trends technologies and best practices.
• Mentoring and providing guidance to more junior engineers.
• Participating in the overall direction and vision of the engineering team and organization.

A day in the life

As a Software Development Engineer you will contribute to all aspects of the software development lifecycle including building an architectural vision and roadmap, advocating for our candidates, clarifying requirements, applying design patterns, development, documentation, testing, and continuously improving our operations.

You will leverage Amazon's industry leading technologies to build systems at scale. You will use your strong verbal and written communication skills to mentor engineers on the team partner with Product Managers and promote the operational excellence of the systems we operate.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.