Executive Assistant II, Amazon Connect Customer

Job description

This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.

The ideal candidate is proficient with AI tools and excited to creatively leverage AI-powered solutions to streamline workflows, boost productivity, and continuously raise the bar on how we work. We're looking for someone who is a true team player: creative, detail-oriented, proactive, and energized by the pace of a fast-growing AWS business.

Key job responsibilities

Manage complex calendars for two Directors, balancing competing priorities with sound judgment

Coordinate domestic and international travel arrangements, including detailed itineraries and expense reconciliation

Plan and execute team events, offsites, and morale activities of all sizes

Handle confidential information with the highest level of discretion

Draft, edit, and manage correspondence and communications on behalf of leadership

Build and maintain strong working relationships across the organization, with stakeholders ranging from engineers to senior leaders

Anticipate the needs of your leaders and the broader organization; identify issues and resolve them without being prompted

Optimize cross-team procedures, processes, and best practices that improve how the team operates

Manage projects that impact the organization (including space planning, headcount tracking, onboarding coordination, and team operations)

Mentor and support fellow EAs; contribute to a positive, collaborative EA community

Track key operational cadences (e.g., WBRs, QBRs, planning cycles) and ensure leaders are prepared

Partner with other EAs to provide seamless backup coverage and support

About the team

Amazon Connect Customer is a purpose-built agentic AI solution that is reinventing customer experience. Amazon Connect has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, and we are just getting started. We are a team that works hard, has fun, and makes history, and are searching for an Executive Assistant who shares that energy. Partnering closely with HR, finance, and program management stakeholders to support organizational initiatives and leadership priorities, you'll join a highly collaborative team of EAs who support one another and enjoy keeping our organization running smoothly.