Investigation Associate , SEPO

Job description

The role requires candidates to commit to the following:

- Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment.

- 5 days’ work week which includes weekends and flexible and/or holidays.

- 9 hours/day schedule inclusive of lunch break.

- Operations is 24/7 – shifting, rotating and possibility of night shift

- Internet Connectivity - maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.

Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

Key job responsibilities

The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigation Associate will be required to engage proactively with the team members and team leads, department management, and other company associates and third party vendors to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.