Senior Manager, Science and BI Lead, WWOS Tech

Job description

Have you ever wanted to solve a mystery or be part of solving a case? Are you fascinated by detective stories or crime shows on TV? Do you love to manage huge volumes of data, have a science background and enjoy solving complex problems?

WWOS Tech is transforming into an AI-first security technology organization, and we're seeking an exceptional Applied Science Manager to anchor this transformation. As the Science & BI Lead, you'll own the enterprise AI/ML roadmap, lead an organization of scientists and BIEs, and deliver production AI and ML models that will generate 1M+ efficiency hours annually.

Key job responsibilities

Lead AI/ML Strategy & Delivery

- Own the enterprise AI/ML roadmap across UNITE (theft detection, investigation automation), PRISM (operational disruption, risk management) and other WWOS Tech products

- Deliver net-new production AI models by EOY 2026 aligned to WWOS SPS goals: reduce theft/fraud loss from 0.30% to 0.19% of GMS and transform incident preparedness from reactive to proactive.

- Establish AI/ML delivery standards: model quality gates, bias detection, responsible AI compliance (Amazon Trust principles, EU AI Act), and production readiness criteria

- Build centralized model registry, shared experimentation platform (SageMaker), and MLOps infrastructure in partnership with Data Engineering

Build & Scale High-Performing Teams

- Lead Science & BI pillar within WWOS Tech: grow Science team over next 18 months, manage 3 BIE managers overseeing BIEs across EESN, Ops Disruption, and Business Reporting teams

- Recruit, onboard, and retain top AI/ML talent in a highly competitive market; develop career paths for Scientists, ML Solutions Architects, and BIEs transitioning to AI-enabled strategic advisors

- Drive AI literacy across all of WWOS organization: 100% AI-trained by EOY 2026 across Technical, Leadership, and Cross-Skill tracks

- Establish operating rhythm: weekly Science pillar sync, bi-weekly cross-pillar integration reviews, monthly AI portfolio health inspections

Partner with Business & Technical Leaders

- Translate ambiguous business problems into AI/ML solutions through direct partnership with field leaders, program vertical leaders, and WWOS senior leadership.

- Represent WWOS Tech in Amazon-wide AI/ML forums: AWS AI partnerships, responsible AI governance, GOS AI forums

Drive Responsible AI & Governance

- Ensure all AI models touching sensitive security data meet Amazon's responsible AI bar and evolving regulatory requirements (GDPR, EU AI Act)

- Implement bias detection, model explainability and human-in-the-loop mechanisms for high-risk applications

- Conduct quarterly AI risk assessments with Legal, InfoSec, and Privacy teams; maintain AI model inventory and compliance dashboard

- Partner with AI Ethics & Governance Specialist to establish enterprise-wide responsible AI frameworks

About the team

We are a team that cares about your work-life balance, while challenging you to solve problems at high scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.