Sr. Manager, Safety Programs, DSP

Job description

Are you energized by optimizing and scaling complex programs? Do you thrive on uncovering insights from complex data and customer experiences? Are you ready to influence senior leaders worldwide while driving critical safety initiatives? We're seeking a hands-on data-driven owner to lead our worldwide Delivery Service Partner (DSP) Safety programs.

As the owner of DSP safety programs, you will work backwards from safety outcomes and customer experiences to deliver safety programs. You will create a virtuous cycle to generate and implement new ideas, launch and scale the programs globally, evaluate effectiveness, and optimize and streamline the programs. You will ensure the teams are focus on delivering the right things with high quality, under budget, and on-time.

We are a matrix organization, so it's important you can influencing multiple organizations and leaders without authority. Our space is complex and we support over 20 countries with multiple modes of transportation and ways of delivery. The ideal candidate can translate complexity into simplicity and focus teams on the most important things.

You will be responsible for hiring and developing the team of leaders to deliver on your vision. This role requires you to operate at multiple altitudes - from influencing VP-level strategy to rolling up your sleeves to dive deep into data, metrics, and customer anecdotes. You'll need to be comfortable both presenting to executives and doing the hands-on work of analyzing root causes, building mechanisms, and implementing solutions.

You'll drive innovation through new programs and scalable mechanisms while being accountable for global safety outcomes.

The ideal candidate brings strategic thinking balanced with hands-on execution capability, proven ability to influence senior stakeholders without direct authority, and top-notch analytical skills to uncover patterns in complex data sets. You should have a track record of simplifying complex processes, driving operational efficiency, and excellence in written and verbal communication. Success in this role requires demonstrated ability to lead cross-functional initiatives in matrix organizations, anticipate and remove roadblocks while maintaining program momentum, and inspire diverse teams toward common goals.

Location

Bellevue, WA or Nashville, TN (relocation required)

Key job responsibilities

Key job responsibilities

• Optimize and streamling safety programs globally.
• Root cause safety opportunities using data-driven analysis and develop comprehensive action plans.
• Drive hands-on program execution through creative problem-solving and obstacle removal.
• Lead cross-functional collaboration with business and technical teams to deliver scalable solutions with speed.
• Develop and own metrics, reporting systems, and benchmarks to evaluate and improve program effectiveness, reduce edge cases, and improve safety outcomes.
• Partner with Product and Technical teams to drive prioritization of analytics and reporting features.
• Lead executive communications on safety strategies, program implementation, and results, including authoring 6-page documents to align multiple VP organizations.
• Establish mechanisms to identify leading indicators of safety risks before they materialize.
• Drive organizational change through data-driven insights and compelling narrative development.
• Create scalable frameworks that enable rapid program expansion, adoption, and knowledge sharing across new geographies and business models.
• Design and implement closed-loop mechanisms to ensure sustained program effectiveness.
• Hire and develop a team of high-performing program managers.