Investigation Specialist II - FR, Flex Investigations and Offboarding

Job description

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for an Investigation Liaison to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This role involves collaborating with Australian partners during legal and arbitration proceedings, gathering comprehensive case data, and ensuring all information is presented accurately and thoroughly.

The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.

Key job responsibilities

• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes