Sr. Program Manager, Last Mile Rentals

Job description

Amazon's Last Mile Rental (LMR) team is redefining how we power last-mile delivery by ensuring the right vehicles are in the right hands at the right time — at scale. As an Sr. Program Manager on the LMR team, you will sit at the intersection of fleet operations, vendor management, and cross-functional strategy, owning programs that directly impact Amazon's ability to deliver for customers every day. If you thrive in fast-paced, ambiguous environments and love turning complex operational challenges into scalable solutions, this role is for you.

We own end-to-end program management for LMR operations, from vendor performance to capacity planning and deployment. LMR drives execution across the LMR network through partnering with a diverse set of stakeholders to including: Amazon Global Fleet & Products teams managing Maintenance, Vehicle Allocation, and Technology work streams. As well as external strategic partner relationships such as Fleet Management Companies (FMC), Fleet Providers, and Service Vendors.

We operate as a strategic orchestrators, balancing tactical urgency with long-term planning to keep Amazon's delivery fleet running at peak efficiency. Our work exists in high-visibility, high-impact environment where your decisions directly influence delivery capacity for millions of customers and every cost penny saved translates to millions captured in downstream impact.

Key job responsibilities

* Vendor Management: Oversee day-to-day relationships, performance of LMR vendors, external partners; holding vendors accountable to SLAs and drive continuous improvement.

* Capacity Planning & Deployment: Support strategic planning for LMR fleet capacity, vehicle deployment, and resource allocation across the network.

* Cross-Functional Coordination: Serve as the connective tissue across a constellation of Amazon Global Fleet & Products teams such as: Fleet Planning, In life Services, Re-deployment, Procurement, Deployment; as well as external FMC teams — ensuring alignment, surfacing risks, and driving resolution.

* Program Execution: Lead implementation of projects impacting broader LMR operations, from requirements gathering through execution and post-launch review.

* Data Analysis & Reporting: Analyze LMR performance metrics including utilization rates, vendor performance, and fleet health; generate Weekly Business Review (WBR) narratives with structured Highlights, Lowlights, and Actions.

* Stakeholder Communication: Draft and deliver concise, data-driven updates to Amazon senior leadership and cross-functional partners; maintain visibility on open items and ensure nothing falls through the cracks.

* Process Improvement: Identify and close coordination gaps; build scalable processes and documentation (SOPs, Process Review documents, Business Review documents, Annual/3Y Plan documents, and budget planning) to improve operational efficiency.