Data Center Material Associate, IT Services (WH)

Job description

The ITS DCMA (WH) is the primary floor operations owner for the HYD24 IT Hub warehouse. They will be responsible for end-to-end execution of warehouse workflows — from receiving/intake through imaging, wiping, inventory management, pick/pack/ship, outbound logistics, and IT Asset Disposition (ITAD). The role ensures daily production SLAs are met, cycle times are optimized, demand-supply is balanced, and all compliance requirements (SEZ/STPI, data sanitization) are adhered to

Key job responsibilities

• Execute daily production plans covering Receiving/Intake, Inventory Storage, Imaging, Wiping, Refurbishment, Pick/Pack/Ship, and Outbound Shipping. Monitor throughput targets and report SLA adherence using ServiceNow and T-SIM.
• Conduct daily floor walks to identify bottlenecks, escalate blockers, and maintain real-time visibility into production status.
• Analyze end-to-end cycle times, improve SOPs, and drive Kaizen/continuous improvement initiatives to reduce process variability and improve velocity metrics.
• Collaborate with demand planning teams to align production priorities with demand signals. Manage inventory segregation, prioritization, and accuracy through cycle counts and root-cause analysis.
• Own outbound shipping execution, including on-time dispatch, carrier coordination, packaging, labeling, and SEZ/STPI documentation. Track and reduce shipping errors and coordinate reverse logistics for RMA processing

A day in the life

Executing daily production plans across receiving, imaging, wiping, inventory management, pick/pack/ship, and outbound shipping workflows. The associate conducts floor walks, monitors throughput targets, and tracks SLA adherence via ServiceNow and T-SIM. Internal stakeholders include demand planning teams, tooling teams, Tech Sourcing , and reverse logistics. Customers are internal Amazonians and end-users awaiting IT asset fulfillment.

Key problems solved include production bottleneck resolution, demand-supply balancing, shipping error reduction, cycle time optimization, and ensuring ITAD compliance with data sanitization and SEZ/STPI regulatory requirements.

About the team

The ITS Warehouse team at HYD24, Hyderabad, is the backbone of Amazon's IT asset lifecycle operations.

Our mission is to ensure seamless, SLA-driven execution of warehouse workflows, from receiving and imaging to shipping and IT asset disposition. We serve internal Amazonian and end-users by delivering IT assets on time while maintaining the highest compliance and data security standards.

Our culture is rooted in Amazon's Leadership Principles

we take ownership, dive deep into operational challenges, and continuously improve through Kaizen initiatives. The team thrives in a fast-paced, metrics-driven environment that values accountability, collaboration, and innovation.