Sr. Technical Account Manager, CMHK Enterprise Support

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the Amazon Web Services Enterprise Support team you will be at the forefront of Cloud technologies.

The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer's architecture in support of strategy questions, project and launch planning, and ongoing operational issues.

This role has a strong focus on GPU/AI infrastructure - supporting customers running large-scale distributed training and inference workloads on AWS accelerated compute instances. You will work with customers who operate many GPU instances helping them maximize training efficiency minimize disruption and plan capacity for rapid growth.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:

* Champion and advocate for Enterprise Support customers

• Be excited about cross-team and cross-org collaboration
• Make recommendations on how new AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide deep reviews of service disruptions, metrics, and detailed prelaunch planning
• Participate in customer requested meetings (onsite or remote)
• Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Act as incident manager for complex or large impact incident

Key job responsibilities

• Support customers running large-scale AI/ML training workloads on accelerated compute instances providing architecture guidance and operational best practices
• Collaborate with AWS service teams to resolve complex infrastructure issues impacting customer workloads driving root cause analysis and proactive risk mitigation
• Advise on capacity planning performance optimization and infrastructure readiness for customers adopting next-generation compute

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.