Cloud Operations Architect, Public Sector North

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

AWS is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Cloud Operations Architect (CoA) is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.

You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. This is a post-sales advisory role within our Enterprise Support team. The close relationships developed with your customers will allow you to understand their business and operational needs and technical challenges and help them achieve the greatest value from cloud technologies.

You will work with Public Sector customers in Norway - including government agencies, municipalities, and public institutions - providing strategic technical guidance helping plan and build solutions using best practices and proactively keeping their AWS environments operationally healthy. Our Cloud Operations Architects partner with some of the most impactful organizations in the Nordic public sector. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

As we continue to expand you'll have plenty of opportunities to develop your technical consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.

Key job responsibilities

• Provide customers with technical expertise across multiple technology domains to achieve operational excellence in security resilience and efficiency
• Serve as a trusted advisor for Enterprise Support Public Sector customers in Norway driving technical discussions regarding incidents trade-offs and risk management
• Provide architectural guidance and lead reviews using the AWS Well-Architected Framework to ensure solutions are designed for successful deployment in the cloud
• Proactively identify and mitigate risks driving efficiencies and simplification in customer operations and product adoption
• Collaborate with Solutions Architects Account Managers and other internal teams to solve your customers' most challenging technical problems
• Develop trusting relationships with customers across multiple levels understanding their business needs and technical challenges
• Uplift customer capabilities by running workshops enablement sessions and operational reviews
• With a bias for action proactively find opportunities for customers to gain additional value from AWS

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.