Seasonal Learning Trainer, Seasonal Learning Trainer

Job description

NB3-1730 - Wednesday to Saturday 18:00 - 0430

The Seasonal Trainer is responsible for the execution of Behind the Smile, a new Tier 1 new hire onboarding program within NACF, with a focus on providing a welcoming, exciting, and engaging new hire experience. The Seasonal Trainer plays a key role in driving the success of the onboarding program by supporting new hires in acclimating to their roles and feeling connected to Amazon culture. The Seasonal Trainer also works with operations managers, area managers, production assistants and associates to constantly improves the long-term capabilities of the area to which he/she is assigned.

To succeed, the Seasonal Trainer will need to communicate effectively, execute tactically, and collaborate across many teams, levels, and situations. In addition, and ideal candidate for this role will possess:

-Excellent communication skills

• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)

-Ability to follow up

• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers

-Proven people skills

• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
• Is an active listener

Key job responsibilities

• Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment
• Using a hands-on approach, engage and excite newly hired employees in a welcoming and supportive environment
• Drive operational mechanisms to ensure an exceptional, reliable onboarding experience
• Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires
• Analyze and interpret metrics to identify areas for continuous improvement
• React quickly to serve as a resource for specific barriers and determining the correct steps to resolve.
• Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities.
• Support a 24/7 environment that has multiple shifts and seasonal staffing ramps to meet customer demand. *Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs.

Full shift flexibility including holidays, nights and weekends is needed for this role.

A day in the life

As a Seasonal Trainer, you'll be at the heart of our onboarding initiative, supporting new hires as they begin their journey with us. Your day might include facilitating group orientation sessions where you introduce new employees to our operations, values, and their specific roles. You'll work one-on-one with individuals who need additional support, using creative approaches like visual aids and hands-on demonstrations to ensure understanding.

You'll collaborate with operations managers and area managers to gather feedback on how new hires are progressing and identify ways to strengthen our onboarding process. Throughout your shift, you'll remain responsive to emerging needs—whether that's troubleshooting a confused new hire, connecting someone with resources, or celebrating their first wins. You'll also analyze feedback and metrics to spot opportunities for improving the onboarding experience for future cohorts.

About the team

We are a dedicated Learning Team committed to building a strong foundation for every new hire who joins our operations.

Our vision is to create an onboarding experience that is consistent, welcoming, and sets people up for success from their first day. We work across multiple shifts and seasonal staffing levels to ensure that no matter when someone joins, they receive the same high-quality introduction to our culture and expectations. You'll partner closely with operations managers, area managers, and production assistants who are invested in supporting new employees.

Together, we serve our new hires—helping them feel confident, connected, and ready to contribute. We're excited about building a team that prioritizes clear communication, genuine support, and continuous improvement.