Senior Technical Program Manager, WorkSpaces

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

The Agentic WorkSpaces team within AWS Applied AI Solutions is a fully managed desktop-in-the-cloud solution that lets organizations provide their employees with secure accessible computing environments. The Control Plane team owns the admin experience that enables customers to onboard, create, and maintain their fleet of WorkSpaces. As a Senior Technical Program Manager III on this team you will drive programs and projects across three engineering teams coordinating cross-team efforts to deliver initiatives that directly improve how administrators manage their cloud desktops.

You will define program strategy align technical and business priorities and turn ambiguity into clear plans with measurable outcomes.

Key job responsibilities

• Drive goals, programs, and projects across three engineering teams within the WorkSpaces Control Plane setting objectives defining success criteria and aligning business and technical stakeholders on priorities.
• Evaluate system architectures and technical proposals to identify risks question assumptions and make informed trade-offs between scope timeline and quality in partnership with engineering leaders.
• Leverage AI tools and data-driven approaches to maximize program impact improve visibility into program health and proactively surface risks before they become blockers.
• Influence cross-team efforts beyond your immediate scope building alignment and resolving dependencies to keep critical business initiatives on track.
• Author clear program narratives and status communications for senior leadership translating complex technical details into actionable recommendations.

A day in the life

You might start your morning reviewing program metrics across your three engineering teams then join a design review where you challenge architectural assumptions with engineers working on the WorkSpaces admin experience. After lunch you could be facilitating an alignment discussion to resolve a cross-team dependency followed by drafting a program update for leadership.

You will regularly use AI tools to analyze data and streamline your workflows keeping complex initiatives moving forward.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.