Shipper Performance Coach, Amazon Global Logistics, Inbound Transportation, Shipper Support

Job description

Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network. In this pivotal role, you'll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Your work will directly impact Amazon's ability to deliver exceptional service to millions of customers worldwide.

Key job responsibilities

- Analyze shipper performance data and identify areas for improvement

- Develop and implement coaching strategies for underperforming shippers

- Create actionable recommendations to enhance shipper efficiency and compliance

- Collaborate with cross-functional teams to drive best practice adoption

- Manage performance metrics and report on progress to key stakeholders

A day in the life

As a Shipper Performance Coach, you'll start your day reviewing performance data and identifying trends. You'll then conduct coaching sessions with shippers, offering tailored advice to improve their processes. Throughout the day, you'll collaborate with various teams to implement new strategies and track their effectiveness. You'll also participate in innovation sessions, brainstorming ways to revolutionize the transportation shipper experience.

About the team

Our team is passionate about reinventing transportation logistics. We thrive on learning, innovating, and having fun while delivering results. With a direct line to our users, we're customer-obsessed and constantly pushing the boundaries of what's possible in the industry. Join us in building the future of logistics at an unparalleled scale and pace.