SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Job description

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?

Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key responsibilities

1. Volume & Revenue Growth

- Own and drive volume and revenue targets for the SMB shipper segment

- Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage

- Develop and implement strategies to increase share of wallet among existing SMB shippers

- Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth

2. Account Management

- Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities

- Proactively identify at-risk accounts and implement retention strategies to reduce churn

- Negotiate and manage commercial terms in alignment with business objectives

3. Product and Program Interventions

- Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.

- Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions

- Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers

4. Customer Service Team Management

-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base