Account Manager, Amazon Pickup & Return Points (PARP)

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Account Manager for Amazon's alternative delivery solutions.

About the Role

Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers. As the Account Manager, you will be responsible for managing and expanding our network, handling major partners in retail, property management, and transportation sectors.

Key job responsibilities

Own and drive executive-level relationships with stakeholders across partner organizations

Lead complex contract negotiations, including commercial terms and service level agreements

Conduct market analysis and forecasting to shape strategic decisions

Maintain complete ownership of the pickup network, including performance optimization and expansion strategy

Drive network development/roll-out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals

Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)

Lead business expansion, route-to-market strategies, and new product/service launches

Drive offline Marketing and Advertising campaigns with location partners

Ensure best-in-class customer experience across all Pickup locations