Senior UX Designer , Amazon Customer Service

Job description

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues.

You'll do great in this role if you are:

- Able to carefully balance associate needs, business goals, and technical constraints

- Passionate about creating elegant, simple to understand designs

- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

- Have advanced knowledge of emerging AI/ML applications in user experience

Key job responsibilities

- Lead end-to-end design for from concept to launch

- Partner with product, engineering, and research teams to deliver impactful solutions

- Lead design reviews and workshops to align stakeholders and drive decisions

- Create user interfaces that reveal meaningful patterns to users

- Develop and validate solutions through user research and iterative testing

- Build compelling narratives that connect customer insights to business opportunities

- Use systems-level design thinking to drive design solutions that scale.

- Experiment with innovative tools and UX best practices to drive and define new ways of working

- Pave the way for integrating AI best practices into the UX process

- Mentor more junior designers

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners.

You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.

About the team

You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.

Internal job description