Sr Program Manager, Amazon Flex, Service Level Standards

Job description

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Amazon Flex's Service Level Standards (SLS) team is seeking a Regulatory Program Manager to join our Strategy function. Our team is responsible for ensuring Amazon Flex's enforcement programs are compliant with evolving regulatory requirements across every jurisdiction we operate in and for building readiness ahead of new regulatory launches so that compliance is in place before day one.

As a Regulatory Program Manager, you will closely partner with our Legal teams to program manage the end-to-end regulatory launch for new and evolving delivery partner regulations across multiple jurisdictions. You'll be responsible for coordinating cross-functional implementation, and ensuring Amazon Flex is fully compliant ahead of go-live deadlines. This role offers the opportunity to work at the intersection of public policy, legal, product, and operations - shaping how Amazon Flex responds to a rapidly changing global regulatory landscape.