Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires

Job description

Amazon's Last Mile In-Life Services team is looking for a Senior Program Manager, Retrofit Strategy & Execution to own the end-to-end operational execution of large-scale vehicle retrofit campaigns across North America. This role is the hands-on execution engine for retrofit programs ranging from $10M–$50M, turning approved plans into completed installations across hundreds of delivery stations with zero disruption to daily delivery operations.

It will also own strategic projects to improve customer experience on both Retrofits and Tires.

You will manage the full installation lifecycle — from VIN identification and parts logistics through on-site night-shift installations, vendor coordination, completion reporting, invoice validation, and campaign closeout. You will work across fleet systems, coordinate with Delivery Service Partners (DSPs), Regional Fleet Managers (RFMs), and multiple installation vendors to keep campaigns on schedule, on budget, and at quality.

This is an operationally intensive role that requires comfort with ambiguity, strong vendor management instincts, and the ability to drive execution at scale in a fast-moving logistics environment.

Travel

Up to 25% (delivery station site visits, vendor oversight, pilot installations)

Key job responsibilities

• Own the live installation schedule across vendors, delivery stations, and regions — adjusting in real time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets
• Manage daily DS/DSP communication across multiple channels to confirm vehicle availability and resolve scheduling conflicts
• Build network rollout plans — quantities, locations, and sequencing — and own PO submissions, workback plans, and procurement alignment
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership

A day in the life

This role will interact with DSPs, RFMs, product owners, and vendors nearly daily to ensure success, control cost and quality.