Operations Manager, III, SSD, SMD1

Job description

Operations Manager — Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50–100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments.

Key job responsibilities

Key Job Responsibilities

Operational Leadership

Oversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts

Manage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments

Drive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises

Team Management

Lead, coach, and develop a team of 50–100+ associates, including direct oversight of L4/L5 Area Managers

Own staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume

Conduct performance reviews, manage attendance, and drive associate engagement and retention

Safety & Compliance

Maintain a culture of safety by enforcing OSHA standards, Amazon WHS policies, and site-specific safety protocols

Lead daily safety stand-ups, incident investigations, and corrective action implementation

Ensure compliance with DOT regulations and last-mile delivery safety requirements

Continuous Improvement

Identify and implement process improvements using Lean, Six Sigma, and Kaizen methodologies

Drive cost-per-package reduction through efficiency gains in sort rates, route density, and labor productivity

Lead ACES audits and benchmarking initiatives to elevate site performance against regional standards

Metrics & Performance Management