Senior Product Manager, External Services - Fraud Enforcement, AWS Payments & Fraud Prevention

Job description

Want to define how AWS responds when fraud or account compromise is detected? Join the AWS Payments & Fraud Prevention team as a Senior Product Manager - External Services, where you will own the product strategy for real-time fraud enforcement across AWS.

AWS Fraud Prevention uses identity, account activity, payment, and service usage signals in machine learning models and AI systems to detect fraud and account compromise. This role will define how AWS turns those risk assessments into fast, consistent enforcement actions that protect customers and AWS across services and regions. You will own the strategy and roadmap for real-time enforcement, including reusable capabilities, customer safeguards, service adoption, and measures of speed and accuracy.

The ideal candidate has a strong track record of defining and delivering technical products at scale. You understand distributed systems, automated decision-making, and how to balance rapid fraud prevention with the impact on legitimate customers. You can also align teams across AWS around a common product strategy and technical approach.

Key job responsibilities

Real-Time Enforcement Strategy

Own the vision and roadmap for how AWS turns risk assessments into consistent enforcement actions. Define reusable capabilities that help mitigate fraud across all AWS services without building a separate solution for each use case.

Reliable Execution

Define product and technical requirements for enforcement actions that must complete in real-time. Partner with Engineering to ensure enforcement is scalable, observable, and resilient across services and regions.

Policy and Customer Safeguards

Define how the severity and confidence of a risk assessment, customer context, and potential impact determine the appropriate response. Establish requirements for actions, customer communication, auditability, human review when needed, and paths to recovery.

AWS Service Adoption

Expand real-time enforcement across AWS compute, AI, Marketplace, and emerging products. Identify coverage gaps, prioritize integrations, and make enforcement readiness part of product launch planning.

Measurement and Improvement

Track time to action, execution success, automation coverage, false positives, customer recovery, and prevented fraud loss.

Cross-Functional Leadership

Partner with AWS service teams, Identity, Security, Customer Service, Engineering, Science, Legal, and product leaders. Align teams on priorities, resolve trade-offs between fraud prevention and customer experience, and represent the domain in executive reviews.