Quality Engineer I, Amazon Manufacturing Services

Job description

Amazon Manufacturing Services is an internal Amazon service specializing in the production of high-quality components through additive manufacturing (3D printing), CNC machining, welding, sheet metal fabrication, powder coating, and assembly. We serve design engineers, product developers, operations engineers, and retail product concept testing teams across Amazon.

About the Role

AMS seeks a Quality Engineer to own quality systems and processes across our world-class manufacturing facility. You will ensure product quality meets customer specifications while maintaining ISO 9001 certification and driving continuous improvement initiatives. This role requires strong technical metrology expertise, analytical skills, and the ability to work cross-functionally with manufacturing teams and external suppliers.

Key job responsibilities

Quality Systems and Compliance

• Maintain and improve ISO 9001 quality management system certification
• Develop and document quality procedures, work instructions, and inspection criteria
• Conduct internal audits and support external certification audits
• Drive corrective and preventive action (CAPA) processes
• Ensure compliance with customer specifications and industry standards

Metrology and Inspection

• Program and operate CMM (Coordinate Measuring Machine) and other metrology equipment
• Set inspection criteria and sampling plans for incoming materials, in-process, and final products
• Perform first article inspections and generate detailed inspection reports
• Conduct capability analysis (Cp, Cpk) to validate process performance
• Execute Gage R&R studies to ensure measurement system accuracy and repeatability

Supplier Quality Management

• Conduct supplier audits to assess quality systems and manufacturing capabilities
• Own supplier quality performance and drive improvement initiatives
• Review and approve supplier first article inspection reports
• Manage non-conformance issues with suppliers and implement corrective actions
• Qualify new suppliers and materials

Cross-Functional Collaboration

• Partner with manufacturing managers to resolve quality issues and implement process improvements
• Work with production teams on root cause analysis and problem-solving
• Support Customer Success team with quality documentation and customer inquiries
• Collaborate with engineering teams on design for manufacturability and quality requirements
• Train production staff on quality standards, inspection techniques, and documentation

Continuous Improvement

• Lead Six Sigma projects to reduce defects and improve process capability
• Analyze quality data to identify trends and improvement opportunities
• Implement statistical process control (SPC) methods
• Drive cost of quality reduction initiatives