Area Manager II, Operations, Fulfillment Center - Fixed, Operations

Job description

Here at Amazon we are currently seeking for Managers to support our Customer Fulfillment team.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As a Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary.

You’ll be directly responsible for supervising a team of Associates and a department. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.

Key job responsibilities

1. Determining, implementing and monitoring purchasing, storage and distribution

strategies, policies and plans - AMs implement and monitor storage and distribution

strategies across FC workflows (receive, stow, pick, pack, ship). They analyse shift

performance against business objectives and drive operational excellence plans.

They oversee projects to streamline processes and optimise productivity across the

network.

2. Preparing and implementing plans to maintain required stock levels at minimum

cost - AMs maintain inventory accuracy and work to meet customer demand while

optimising productivity and cost. They conduct planning sessions and use

advanced analytics to balance competing priorities including stock availability.

3. Negotiating contracts with suppliers to meet quality, cost and delivery

requirements - AMs collaborate cross-functionally with support teams (Engineering,

Quality Assurance, Loss Prevention, HR) to develop plans meeting business

objectives — managing internal "supply" of labour, equipment and process inputs

to meet quality, cost and delivery targets. Specifically, in Dev's role as a Vendor

Return AM, he will be liaising directly with supply chain and external vendors

4. Monitoring and reviewing storage and inventory systems to meet supply

requirements and control stock levels - AMs directly maintain inventory accuracy,

review department-wide metrics, and diagnose root causes of performance gaps.

FC workflows (stow, pick) are fundamentally about managing fast-moving inventory

in storage systems.

5. Operating recording systems to track all movements of supplies and finished

goods, and ensuring re-ordering and re-stocking at optimal times - AMs use

Amazon's WMS (Warehouse Management Systems) to track product movement

through receive → stow → pick → pack → ship. They monitor KPIs and use data

analysis to ensure optimal workflow timing.

6. Liaising with other departments and customers concerning requirements for

outward goods and associated forwarding transportation - AMs work collaboratively

with management-level colleagues to standardise shift practices and partner crossfunctionally. The FC's core mission is ensuring customer orders are delivered at the

right time — coordinating the "First Mile" handoff to middle-mile and last-mile

transportation.

7. Overseeing the recording of purchase, storage and distribution transactions - AMs

oversee operational recording systems across all FC workflows, tracking millions of

customer orders through storage and distribution. Data-driven decision-making is a

core requirement of the role.

8. Directing staff activities and monitoring their performance - This is the primary

function — AMs lead teams of 80–120+ associates, motivating, mentoring,

coaching, managing safety, quality, attendance and performance. They conduct

performance management and develop the next generation of leaders.

9. Provision of products and services to meet customer or client requirements - The

entire CF mission: "ensuring customer orders are delivered at the right time, to the

right location" — handling 1.5M+ orders daily, focused on being Earth's most

customer-centric company.