Process Assistant, FCD

Job description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates.

One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

As a front line leader, to understand the ground reality, you will be expected to work with and help associates, which may occasionally include safely lifting heavier items and shipments with required support.

Key job responsibilities

o Daily Management of shift:

o Administrative management of associates

o Job allocation to associates

o Monitoring and mentoring of associates on productivity, quality and safety.

o Monitor status of counts and problem solve queues

o Responsible for shift quality and associated action plans

o Preparing and implementing training and development plans for associates

o Conduct a 4M and 5S audit for the respective work stations on a daily basis

o Stand-in for Area Manager