IT Support Engineer, Ops Tech Solutions Delivery

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key job responsibilities

Job Duties include, but are not limited to:

- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

- Ensuring infrastructure networking and computing systems remain available during production hours.

- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

- Managing local technical projects.

- Maintaining or creating policies, procedures, and processes.

- Identifying root-causes of operational issues and process inefficiencies.

- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- Supporting customers from multiple buildings in the area, as well as remote customers.

- Traveling within your local or regional area to support our customers.