Sr. Operations Manager

Job description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers.

As a Senior Operations Manager at our SCK6 site in Tracy, CA, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Be part of something extraordinary from Day One!

What You'll Do

- Own the operation

• Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).

- Lead and develop leaders

• Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.

- Drive continuous improvement

• Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.

- Deliver a world-class customer experience

• Ensure safety, quality, and performance standards are met or exceeded every single day.

- Collaborate cross-functionally

• Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.

- Cultivate ideas

• Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.

- Share best practices

• Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

- Lift and move totes up to 49 pounds each

- Regular bending, lifting, stretching and reaching both below the waist and above the head

- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

- Continual standing and/or walking an average of 5 miles daily

- Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned

- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts

About This Location

- Massive facility – SCK6 is an 824,000 square-foot, 5-story building with four levels of robotics-occupied sorting floors above the ground floor

- It's an Amazon Robotics Sortable Fulfillment Center – one of the most advanced facility types in Amazon's network, specializing in handling sortable products (items under 18" in length)

- Growing city

• Tracy is the second-most populous city in San Joaquin County and it's part of the greater San Francisco Bay Area Combined Statistical Area

- Prime logistics location

• Tracy is close to major highways, the Port of Oakland, and a nearby airport, making it an ideal hub for e-commerce and distribution

- Amazon hub

• Tracy is one of few cities in the world to have multiple Amazon facilities within city limits

- Year-Round Great Weather

• Tracy enjoys mild winters and hot, dry summers, making it ideal for outdoor activities like hiking and biking year-round

- Affordable Living

• Tracy offers significantly more affordable housing compared to coastal California, making it an attractive option for families and professionals who want Bay Area proximity without the premium price tag

- Close to Weekend Getaways

• Residents enjoy quick access to Lake Tahoe, Yosemite National Park, Napa Valley wine country, and the California coast