Catalog Associate, IN Jewelry

Job description

Key Responsibilities

· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.

· Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.

· Handle various types of cases related to inbounding, product issues and customer complaints

· Provide required inputs to seller to manage customer feedback

· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.

· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience

· Document processes & regularly update existing SOPs

· Review & suggest SOP changes required if any to the team basis input from Category managers

· Handle various sets of daily, weekly and monthly business reports

· Onboard new processes if required as per the business needs