Customer Engineering Manager, Advanced Technology, Google Cloud

Job description

Minimum qualifications

Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience in architecting solutions that integrate models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search. Experience with technical conversations, demos, prototyping, or workshops with customers.

Experience with leadership (e.g., people management, team lead, mentorship, coaching).

Preferred qualifications

Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion. Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team. Experience tailoring and delivering compelling messages by audiences, asking strategic questions, and leading conversations that accelerate value realization and business opportunity.

Understanding of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect agents with business systems and Application Programming Interface (API) Gateways. Knowledge of observability constructs including distributed tracing, logging, and audit logging for applications. About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud.

Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Practice Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions.Google Cloud accelerates every organization’s ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.