Content Strategist, gTech Users and Products

Job description

Minimum qualifications

Bachelor’s degree or equivalent practical experience. 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management. Experience leading multiple, time-sensitive projects with competing priorities, with attention to detail.

Preferred qualifications

Experience working in global teams and with outsourced content production. Experience in building content plans, analyzing metrics, and reporting on content effectiveness; ability to distill technically complex and cross-product features and user issues into digestible user content strategy. Familiarity with AI-enabled tools for content management, editing or publication. Comfortable with emerging content formats (personalized, interactive, motion-based, AI-driven, etc.), experience design and content quality moderation.

Proven ability to influence executive stakeholders and to communicate and collaborate well with cross-functional teams. About the job In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem.

Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities.

We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year. As a Content Strategist, you own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, AI-driven user support, agent knowledge base, etc.).