Partner Enablement Product Support Manager, gUP Platforms and Devices

Job description

info_outline About the job As a Partner Enablement Product Support Manager for gTech users and Products (gUP) Platforms and Devices in APAC, you will play a central role in driving support strategies and operational readiness for Google’s hardware and services portfolio in Japan. You will cover Pixel phones, watches, buds, Nest/Home devices, Health/Wearables (Fitbit), and subscription offerings. Based in Tokyo, you will own the Platforms and Devices partner support execution for Japan, leading relationship management and operational alignment with top Japanese Telco, Retail, and E-commerce partners (such as Softbank, NTT Docomo, KDDI, Yodobash).

You will represent the user and partner, identify critical product insights, and advocate for continuous support quality improvements across all partner channels.