Customer Solutions Engineer Manager, Compute, Google Cloud

Job description

info_outline About the job Our Solutions Engineers for AI Infrastructure own complex customer issues and provide specialized support to other teams. In this role, you will be a part of a global team that provides 24x7 support to ensure customers can seamlessly deploy their AI and ML workloads on AI Infrastructure products. When customers encounter deep technical issues, your job is to ensure we have the expertise, tools, and processes to resolve the issue.

You will handle customer escalations by combining business acumen with technical skills. You will develop team members into highly skilled troubleshooting experts who can diagnose a wide variety of issues within the hardware and software boundary within minutes. You will lead operational excellence within the team with a focus on reliable execution. You will help drive business growth by recognizing and advocating for our customers challenges related to AI deployments.