AI Customer Engineer, ITES Google Cloud

Job description

Minimum qualifications

Bachelor's degree or equivalent practical experience. 6 years of experience working for ITES clients. Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

Experience in developing financial services or telecommunication agents using frameworks such as LangGraph, Semantic Kernel, or the Google AI Agent Development Kit (ADK). Experience with cloud technologies including SaaS applications, iPaaS, business automation solutions, Cloud infrastructure, Agentic AI, and cloud networking. Knowledge of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect AI agents with business systems and Application Programming Interface (API) Gateways.

Knowledge of observability constructs including distributed tracing, logging, and audit logging for AI applications. About the job When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.

You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. Leading with the future, the AI GTM, Information Technology Enabled Servives (ITES) Google Cloud team are trusted AI advisors, expanding across Google to deliver transformative customer experiences that shape the next generation of their business.

Partnering to provide AI expertise, thought leadership, and industry best practices, we revolutionize customer outcomes. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.