Customer Engineer, Advanced Technology, Google Cloud, Digital Native

Job description

Minimum qualifications

Bachelor's degree or equivalent practical experience. 10 years of experience with cloud-native architecture in a customer-facing or support role, with application development and integration. Experience with search systems including retrieval, ranking, and search quality tuning. Experience with presenting to technical stakeholders and executive leaders. Experience with coding in Python, JavaScript or TypeScript, Go, or Java, to demo, prototype, or workshop integration patterns with customers.

Experience in architecting solutions that integrate computational models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.

Preferred qualifications

Experience with functional evaluation metrics used to assess model quality and agent quality. Experience with iPaaS, API gateways, or enterprise service buses (ESBs) in a cloud environment. Experience developing automated orchestration workflows using frameworks such as LangGraph, Semantic Kernel, or enterprise software development kits. Knowledge of observability constructs including distributed tracing, logging, and audit logging for intelligent software solutions.

Knowledge of application integration governance and security, including open authorization 2.0 (OAuth2) flows and short-lived credential management. Understanding integration patterns using OpenAPI and model context protocol (MCP) to connect autonomous software entities with business systems and API gateways. About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud.

Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will partner with technical business teams to highlight our platform to clients. You will serve as the domain authority on advanced cognitive systems beyond simple chat interfaces to building secure and data-connected applications. You will engage with clients to map their requirements and present platform value. You will blend market insight to demonstrate our portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry.

We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.