Senior Technical Program Manager, AI Outcome Engineering

Job description

Minimum qualifications

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 7 years of experience in technical program management, software engineering, or technical product management. Experience managing bug, blocker, and incident resolution workflows for enterprise customers in cloud, AI/ML, or distributed systems environments. Experience with Generative AI technologies, Large Language Models (LLMs), AI infrastructure, APIs, or enterprise platform integrations.

Experience collaborating with customer-facing field teams (Account Teams, Customer Engineers, and Solutions Architects) and Core Engineering/Product teams.

Preferred qualifications

Experience designing and operating large-scale cross-functional governance structures, bug triage cadences, intake channels, and SLA/SLO frameworks across global engineering and field organizations. Experience establishing operational telemetry, building real-time dashboards, and delivering high-visibility executive reviews on blocker burn-down, MTTR, and engineering. Ability to understand, debug, and discuss cloud architectures, GenAI model serving, API integrations, latency/throughput constraints, and distributed systems at the architecture and code level with software engineers.

Excellent communication, negotiation, and stakeholder management skills, with ability to influence without authority across various engineering, product, and field sales organizations. About the job As a Senior Technical Program Manager (TPM) for Cloud AI, you will lead the end-to-end technical program management of critical customer bugs, technical blockers, and product defect escalations across Generative AI workloads and platform services.

You will serve as the essential technical bridge connecting customer-facing field teams (Account Teams, Customer Engineers, Solutions Architects, and Support) with Product Management and Core Engineering. In this role, you will establish and govern standardized issue intake channels, drive rigorous technical triage, hold product engineering accountable for resolutions and committed ETAs, and lead operational reviews and executive reporting cadences—ultimately driving customer satisfaction and moving customer sentiment to sustained green.