Product Support Consultant, Measurement

Job description

info_outline About the job Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.

You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. gTech Ads GCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products.

As a Solutions Consultant, you will have deep product knowledge, provide high quality customer experience and own customer solutioning. You will focus on managing troubleshooting tasks and provide resolution to issues. You will also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions. Our core operations primarily follow standard business hours. However, ensuring a seamless, customer experience across our global markets is central to our strategy.

To solve for critical customer needs and to optimize resolution velocity, you may occasionally be aligned to alternative shifts schedules on a rotational basis. To fully support your well-being, Google provides support for any non-standard operational shifts.