Customer Service Officer - CSO (Shipping Center)

Job description

At Alpha Bank we are shaping the future of banking in Greece. Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers. We understand our Customers’ needs and design experiences around them. We work in partnership and invite diversity of skills and perspectives. We are forward-thinking and drive continuous improvement. We make things happen; we execute quickly and focus on what is essential.

If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you! Join our team #AlphaBank #WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose Purpose As a Customer Service Officer in the Shipping Service Centre, you are responsible for the proper service of the customers of the Bank ensuring flowless execution of the Branch operations. What you will be doing Ensure compliance with internal policies, procedures and the applicable regulatory framework.

Participate in the execution of daily transactions and in the cash reconciliation to minimize the possibility of error. Assist in the adjustment of the teller cash limits, according to the needs of the Branch in consultation with the Customer Service Manager. Create reports on the overall customer satisfaction and submit them to the branch management. Assist in the proper operation of safe deposit boxes. Support document management and filing needs.

Deal with various administration and control tasks. Communicate proactively with customers to inform about Bank’s products, services and special offers What you need to have University degree in Economics, Business Administration, Finance, STEM fields, or related discipline. Strong communication and interpersonal skills. Customer-centric mindset with a genuine interest in people and service excellence. Willingness to learn, develop, and obtain professional banking certifications.

Previous experience in Customer service or sales will be considered an asset. Very good command of MS Office and digital tools. Excellent command of the English language, both written and spoken. What we offer It’s all about our people.

At Alpha Bank, you will enjoy

A friendly and collaborative working environment that supports taking initiative and action A culture that centers around learning and continuous development and encourages everyone to bring their best self to work The opportunity to challenge your thinking through your participation in complex tasks and transformation projects Being part of a large organization with a leading role in the Greek economy and a strong presence in the community Flexible working options A competitive salary and benefits All applications will be acknowledged and treated in utmost confidence.