Customer Service Specialist

Job description

CUSTOMER SERVICE SPECIALIST – CLUB MARINE – MELBOURNE, VIC As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. About the role Based in our Melbourne office with FT role shifts between Monday to Sunday. Monday to Friday 8am to 8pm (AEDT) 8am to 5 pm (AEDT) Saturday and Sunday Working two days in the Melbourne office is a minimum requirement.

Key customer facing role whereby you are taking customers incoming calls High pressure environment which requires excellent multi-tasking skills Training, support and tools of trade provided to assist you succeed About you Motivated by Member success stories

• Influence a whole business with customer advocacy Want to constantly update your skills in a respected Insurer Be part of a successful business Thrive in a fast-paced environment by demonstrating resilience and adaptability
• Strong problem-solving skills with innovative and effective solutions A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks Inclusive Culture

Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance

Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development

Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks

Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.

We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain.

If you receive an email from an address like ’ [email protected] ’” or ’ [email protected] ’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses

[email protected] | [email protected] | [email protected] If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.