Sr. Associate, Clinical Applications Services & Support

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Clinical Applications Specialist you will be responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes. The Clinical Application Specialists (CAS ) are deeply knowledgeable in the field of Surgical Ophthalmology being used by our customers and are dedicated to supporting those clinical efforts and improve the clinical efficacy outcomes.

The CAS position is highly skilled and technical which relies heavily on training skills, understanding of the customer's needs . It requires fluent and direct interaction with doctors and surgical teams. This requires clinical and technical knowledge of each of the Alcon Cataract and Refractive Suites equipment and ATIOLs. This position will be in the region from Lisboa to the North of Portugal. In this role, a typical day will include: Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device products.

Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices. Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices. Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.

Identify and report all adverse events and device deficiencies to Medical Safety per company protocol. Refer inquiries related to unapproved uses of technologies. Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate. Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.

Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support. Provide constant feedback to R&D via approved communication plan on clinical performance of products. Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines. Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.

Assist with convention demonstrations as deemed appropriate by management per SOPs. Achieve clinical certifications to meet requirements and scope of responsibilities.

WHAT YOU’LL BRING

TO ALCON:

Education

Minimum: Bachelor’s degree Minimum: 5 years of related experience or equivalent years of relevant experience - optometrist or orthoptist background required Preferred - clinical experience within the ophthalmology field.

Language

Local language; fluent English and Spanish level is preferred HOW YOU CAN THRIVE AT ALCON:

• Manage your own workload and schedule while hitting your set targets
• Collaborate with teammates to share best practices and learnings as work evolves
• See your career like never before with focused growth and development opportunities Alcon Careers See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker