Fuel Station Supervisor

Job description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Duties and Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast, friendly, and courteous customer service. Leads the daily operation of the Fuel Station and ensures consistent execution of company standards, policies, and procedures. Assists customers with fuel purchases, merchandise, payment transactions, and questions regarding Fuel Station services. Handles customer concerns and resolves issues appropriately, escalating matters to store management when necessary.

Supervises, trains, schedules, and assigns duties to Fuel Station employees to ensure adequate coverage and efficient operations. Provides employees with coaching and direction regarding customer service expectations, safety procedures, cash handling, and operational standards. Monitors employee productivity and assists with evaluating overall performance. Ensures Fuel Station merchandise is properly stocked, rotated, priced, and displayed.

Maintains appropriate inventory levels for merchandise and operational supplies. Monitors inventory, shrink, expenses, and department costs and takes appropriate action to minimize losses. Ensures accurate operation of Fuel Station registers, point-of-sale equipment, pumps, and related systems. Oversees cash-handling procedures, including register accountability, transactions, refunds, and other Fuel Station financial activities.

Ensures compliance with company policies regarding cash handling, employee purchases, coupons, restricted product sales, and other applicable procedures. Ensures all age-restricted products are sold in accordance with company policy and applicable laws and regulations. Maintains a clean, organized, and professional Fuel Station, including pump areas, kiosks, merchandise displays, equipment, storage areas, and surrounding property.

Conducts routine inspections of the Fuel Station to identify cleanliness, maintenance, safety, or operational concerns. Reports equipment malfunctions, pump problems, spills, maintenance concerns, and other operational issues promptly. Ensures employees understand and follow established procedures for fuel spills, emergencies, fire prevention, and other safety-related situations. Maintains required safety equipment and ensures emergency equipment remains accessible and ready for use.

Ensures required signage, pricing information, safety notices, and customer communications are properly displayed. Monitors fuel deliveries and assists with ensuring fuel inventory and delivery procedures are properly followed. Maintains required operational records, logs, inspections, and other Fuel Station documentation. Understands and follows Fuel Station opening and closing procedures. Ensures compliance with company sanitation, safety, security, and environmental standards.

Communicates Fuel Station conditions, staffing concerns, equipment issues, and other operational needs to store management. Works cooperatively with store leadership and other departments to support overall store operations. Performs all duties with honesty and integrity and in accordance with company policies and procedures. Performs other duties as assigned.

Skills and Qualifications

Strong customer service, leadership, and communication skills. Ability to supervise, train, schedule, and provide direction to Fuel Station employees. Strong organizational skills and attention to detail. Basic math, cash-handling, and inventory-management skills. Ability to understand and follow Fuel Station safety and emergency procedures. Ability to monitor multiple operational responsibilities simultaneously. Ability to identify operational or safety issues and respond appropriately.

Ability to work independently while maintaining communication with store management. Working knowledge of point-of-sale systems and Fuel Station equipment. Ability to maintain department standards in a fast-paced customer-service environment. Physical Requirements Ability to stand and walk for extended periods. Frequent bending, reaching, stooping, twisting, and repetitive hand and arm movements. Ability to lift, carry, push, and pull merchandise, supplies, and equipment as required.

Ability to work indoors and outdoors in varying weather and temperature conditions. Ability to move throughout the Fuel Station property to inspect pumps, equipment, customer areas, and merchandise. Ability to safely perform the physical duties associated with stocking, cleaning, merchandising, and maintaining the Fuel Station.

We also provide a variety of benefits including

Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values